Grievance Process

Seek a skilled advocate to file your grievance to be successful.

10.37: Grievance Process

The grievance procedure is intended to supplement the Fair Hearing procedure. The grievance procedure, like the Fair Hearing procedure, is designed to offer an informal dispute resolution process. Any matter, except as excluded in the following regulation, may be the subject of a grievance.

10.38: Grievances – Allowable Subjects

The grievance procedure is not available to complain of conduct which can be the subject of a Fair Hearing. If an aggrieved party files a grievance involving such conduct, the grievance shall be treated as a request for a Fair Heating The grievance procedure is otherwise available for all aggrieved party complaints.

10.39: Grievances – Procedures

  1. To initiate the grievance procedure, the aggrieved party must file a written complaint with the Area Office, Regional Office or Foster Care Review Unit whose decision is complained of or which employs the employee whose conduct is complained of, within 30 days of the action or inaction complained of. The Area Director, Regional Director or Director of Foster Care Review shall assign the complaint to an Area Program Manager or to the Assistant Director of Foster Care Review as the case may be.
  2. The Area Program Manager or Assistant Director of Foster Care Review shall review the decision or conduct complained of by the aggrieved party within 21 calendar days of receipt of the complaint. The review shall include any facts and/or arguments submitted by the aggrieved party in written form. The Area Program Manager or Assistant Director of Foster Care Review may. upon the approval of the Area Director or Director of Foster Care Review, meet with the aggrieved party and/or with other Department or Provider agency staff in order to resolve the dispute.
  3. Upon completion of the review, the Area Program Manager or Assistant Director of Foster Care Review shall send written notice of his or her decision to the aggrieved party and to the employee’(s) in question. The notice shall recite the grounds of the complaint, the facts of the case, and any action taken by the Department or provider.
  4. The decision of the Area Program Manager or Assistant Director of Foster Care Review shall be final. If the aggrieved party is still dissatisfied she or he has recourse to such further rights or remedies as are available by law.
Children First Advocacy and or their employees or sub contractors do not provide legal advice in any situation. Children First Advocacy provides services associated with procedural actions concerning allegations child abuse or neglect and educational issues facing children and families in Massachusetts.